Introduction
Lumera Dubai Real Estate ("Lumera", "we", "our", or "us") is committed to protecting the privacy and confidentiality of personal data collected through our website, landing pages, digital campaigns, CRM systems, and offline interactions.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services related to property sales, brokerage, consultancy, and real estate investment advisory in the United Arab Emirates and internationally.
Information We Collect
We may collect and process the following categories of personal data:
Personal Identification
- Full name
- Email address
- Phone number
- Nationality
- Country of residence
- Budget range
- Investment preference
- Property type interest
Financial & Transaction
- Investment range
- Payment preferences
- Mortgage inquiry details
We do not collect or store credit/debit card details directly on our website unless processed via secure third-party payment providers.
Technical & Usage
- IP address
- Browser type
- Device type
- Operating system
- Website interaction data
- Cookies and tracking technologies
Marketing & Communications
- Responses to forms
- WhatsApp inquiries
- Email interactions
- Campaign engagement data
How We Collect Information
We collect data through the following channels:
- Website contact forms and landing pages
- Meta (Facebook/Instagram) lead forms
- Google Ads lead forms
- Email subscriptions
- WhatsApp communications
- Direct calls and meetings
- Cookies and tracking pixels
How We Use Your Information
We use collected data for the following purposes:
- To respond to inquiries
- To provide property options and investment proposals
- To connect you with certified property advisors
- To schedule consultations and property viewings
- To send marketing communications (with consent)
- To improve website performance and user experience
- To comply with legal and regulatory obligations
- To conduct internal analytics and performance tracking
Legal Basis for Processing
We process personal data based on:
- Your explicit consent
- Contractual necessity
- Legitimate business interest
- Compliance with UAE regulatory requirements
Data Sharing & Disclosure
We may share your data with the following parties:
- Internal sales advisors and management
- Licensed developers and project partners
- CRM and marketing automation platforms
- Advertising platforms (Meta, Google, etc.)
- Legal, financial, or regulatory authorities when required
International Data Transfers
As Lumera operates with international clients, your data may be transferred and processed outside the UAE. In such cases, we ensure appropriate safeguards are in place in compliance with applicable data protection regulations.
Data Retention
We retain personal data only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal requirements
- Resolve disputes
- Enforce agreements
When data is no longer required, it is securely deleted or anonymized.
Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
- Analyze traffic and visitor behavior
- Track marketing performance across campaigns
- Improve user experience and site functionality
- Personalize content and recommendations
Users can manage cookie preferences through their browser settings at any time.
Data Security
We implement technical and organizational measures to protect your data, including:
- Secure hosting environments
- SSL encryption across all data transmissions
- Restricted internal access controls
- CRM security protocols
- Regular system monitoring and audits
However, no digital transmission can be guaranteed 100% secure. We take all reasonable steps to protect your information but cannot guarantee absolute security.
Your Rights
Depending on applicable laws, you may have the following rights regarding your personal data:
Access Your Data
Request Correction
Request Deletion
Withdraw Consent
Object to Processing
Contact Us
To exercise any of these rights, please contact us using the details provided in Section 15.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. Users are encouraged to review the privacy policies of any external sites they visit independently.
Children's Privacy
Our services are not directed toward individuals under 18 years of age. We do not knowingly collect data from minors. If you believe a minor has provided us with personal data, please contact us immediately and we will take steps to remove it.
Changes to This Privacy Policy
Lumera reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a concern, please reach out to us:
Dubai, United Arab Emirates
📞 Phone: +971 58 943 0885
✉️ Email: info@lumeradubai.com
🌐 Website: lumeradubai.com
Lumera Dubai Real Estate is committed to maintaining transparency, security, and integrity in all data handling practices.